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Human factors in information leakage: mitigation strategies for information sharing integrity

Wong, Wai Peng; Tan, Hwee Chin; Tan, Kim Hua; Tseng, Ming-Lang

Human factors in information leakage: mitigation strategies for information sharing integrity Thumbnail


Wai Peng Wong

Hwee Chin Tan

Professor of Operations and Innovation Management

Ming-Lang Tseng


Structured Abstract Purpose-The purpose of this paper is to explore the human factors triggering information leakage and investigate how companies mitigate insider threat for information sharing integrity. Design/methodology/approach-The methodology employed is multiple case studies approach with in-depth interviews with five Multinational Enterprises/Multinational Corporations. Findings-The findings reveal that information leakage can be approached with human governance mechanism such as organizational ethical climate and information security culture. Besides, higher frequency of leakages negatively affects information sharing integrity. Moreover, this paper also contributes to a research framework which could be a guide to overcome information leakage issue in information sharing. Research limitations/implications-The current study involved MNC/MNEs operating in Malaysia while companies in other countries may have different ethical climate and information sharing culture. Thus, for future research, it will be good to replicate the study in a larger geographic region to verify the findings and insights of this research. Practical implications-This research contributes to the industry and business that are striving towards solving the mounting problem of information leakage by raising awareness of human factors and to take appropriate mitigating governance strategies to preempt information leakage. This paper also contributes to a novel theoretical model that characterizes the iniquities of humans in sharing information, and suggests measures which could be a guide to avert disruptive leakages. Originality/value-This paper is likely an unprecedented research in moulding human governance in the domain of information sharing and its Achilles' heel which is information leakage.

Journal Article Type Article
Acceptance Date Apr 7, 2019
Online Publication Date Jun 27, 2019
Publication Date Jul 8, 2019
Deposit Date Apr 29, 2019
Publicly Available Date May 13, 2019
Journal Industrial Management & Data Systems
Print ISSN 0263-5577
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 119
Issue 6
Pages 1242-1267
Keywords information leakage; organizational ethical climate; information security culture; information sharing; human governance
Public URL
Publisher URL


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