Janet R. McColl-Kennedy
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, Elina; Klaus, Phil; Radnor, Zoe Jane; Perks, Helen; Friman, Margareta
Authors
Anders Gustafsson
Elina Jaakkola
Phil Klaus
Zoe Jane Radnor
Helen Perks
Margareta Friman
Citation
McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z. J., Perks, H., & Friman, M. (2015). Fresh perspectives on customer experience. Journal of Services Marketing, 29(6/7), 430-435. doi:10.1108/jsm-01-2015-0054
Journal Article Type | Article |
---|---|
Acceptance Date | Dec 18, 2014 |
Publication Date | Sep 14, 2015 |
Deposit Date | Dec 10, 2018 |
Journal | Journal of Services Marketing |
Print ISSN | 0887-6045 |
Publisher | Emerald |
Peer Reviewed | Peer Reviewed |
Volume | 29 |
Issue | 6/7 |
Pages | 430-435 |
DOI | https://doi.org/10.1108/jsm-01-2015-0054 |
Public URL | https://nottingham-repository.worktribe.com/output/1400894 |
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