Fresh perspectives on customer experience

McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, Elina; Klaus, Phil; Radnor, Zoe Jane; Perks, Helen; Friman, Margareta

doi:10.1108/jsm-01-2015-0054

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Fresh perspectives on customer experience

McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, Elina; Klaus, Phil; Radnor, Zoe Jane; Perks, Helen; Friman, Margareta

Authors

Janet R. McColl-Kennedy

Anders Gustafsson

Elina Jaakkola

Phil Klaus

Zoe Jane Radnor

Helen Perks

Margareta Friman

Citation

McColl-Kennedy, J. R., Gustafsson, A., Jaakkola, E., Klaus, P., Radnor, Z. J., Perks, H., & Friman, M. (2015). Fresh perspectives on customer experience. Journal of Services Marketing, 29(6/7), 430-435. doi:10.1108/jsm-01-2015-0054

Journal Article Type	Article
Acceptance Date	Dec 18, 2014
Publication Date	Sep 14, 2015
Deposit Date	Dec 10, 2018
Journal	Journal of Services Marketing
Print ISSN	0887-6045
Publisher	Emerald
Peer Reviewed	Peer Reviewed
Volume	29
Issue	6/7
Pages	430-435
DOI	https://doi.org/10.1108/jsm-01-2015-0054
Public URL	https://nottingham-repository.worktribe.com/output/1400894