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Fresh perspectives on customer experience

McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, Elina; Klaus, Phil; Radnor, Zoe Jane; Perks, Helen; Friman, Margareta

Authors

Janet R. McColl-Kennedy

Anders Gustafsson

Elina Jaakkola

Phil Klaus

Zoe Jane Radnor

Helen Perks

Margareta Friman



Journal Article Type Article
Acceptance Date Dec 18, 2014
Publication Date Sep 14, 2015
Deposit Date Dec 10, 2018
Journal Journal of Services Marketing
Print ISSN 0887-6045
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 29
Issue 6/7
Pages 430-435
DOI https://doi.org/10.1108/jsm-01-2015-0054
Public URL https://nottingham-repository.worktribe.com/output/1400894

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