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Lessons Learned from the Implementation of an Emergency Department Information System

Vezyridis, Paraskevas; Timmons, Stephen; Wharrad, Heather

Authors

STEPHEN TIMMONS stephen.timmons@nottingham.ac.uk
Professor of Health Services Management

HEATHER WHARRAD heather.wharrad@nottingham.ac.uk
Professor of Elearning and Health Informatics



Contributors

Tiko Ilyamu
Editor

Arthur Tatnall
Editor

Abstract

Clinical information systems are increasingly used in emergency departments across the English National Health Service. The implementation outcome is unpredictable and success is not guaranteed. This study identifies facilitating social and technical factors for implementing an Emergency Department Information System. This is a qualitative study, using interviews with 28 emergency department clinicians, administrators and managers. Project management documents, user guides, design blueprints and internal reports were also analysed. Lessons learned include the importance of acquiring an established, customised and user-friendly system, attracting funding, establishing communication channels between stakeholders, developing detailed implementation plans and tailored training programmes, investing in peer-support, and analysing the workflow impact of the system. Socio-technical factors, both in and out of the hospital, influenced the success of the implementation. By being systematic in addressing these socio-technical factors certain implementation barriers can be overcome.

Citation

Vezyridis, P., Timmons, S., & Wharrad, H. (2015). Lessons Learned from the Implementation of an Emergency Department Information System. In T. Ilyamu, & A. Tatnall (Eds.), Maximizing Healthcare Delivery and Management through Technology Integration, 237-256. IGI Global. doi:10.4018/978-1-4666-9446-0.ch014

Book Type Edited Book
Acceptance Date Apr 4, 2015
Publication Date Sep 22, 2015
Deposit Date Nov 21, 2018
Electronic ISSN 2328-126X
Pages 237-256
Book Title Maximizing Healthcare Delivery and Management through Technology Integration
Chapter Number 14
ISBN 9781466694460; 9781466694477
DOI https://doi.org/10.4018/978-1-4666-9446-0.ch014
Public URL https://nottingham-repository.worktribe.com/output/1294963
Publisher URL https://www.igi-global.com/gateway/chapter/137588