Service innovation in sustainable product service systems: improving performance under linguistic preferences

Tseng, Ming-Lang; Wiu, Kuo-Jui; Chiu, Anthony S.F.; Lim, Ming K.; Tan, Kimhua

Abstract

Sustainable product service systems enable firms that are operating under resource limitations to deliver the best possible outcomes in terms of social well-being and economic growth. However, prior studies have not yet investigated the function of service innovation in sustainable product service systems or analyzed the convergence of importance and performance weighting in maximizing resource utilization in the supply chain. Moreover, prior studies have not yet integrated and proposed a complex interrelationship-driven hierarchical model including qualitative preferences or identifying weighting under linguistic preferences. This study applied the fuzzy Delphi method, fuzzy importance performance analysis and an analytical network process to analyze an interrelationship-driven hierarchical model of service innovation in sustainable product service systems. Hence, this study provides a set of attributes and a hybrid method to assess the model as well as linguistic preferences to weight the importance and performance measures. The results present four features that are included in the model: sustainable consumption, collaborative advantage, innovation activities and service innovation capabilities. Therefore, when building sustainable product service systems, firms should maintain operations and aim for business synergy in self-generated innovative products/services along with high-quality products/services, collaboration innovation and product and service innovations. Managerial and theoretical implications are discussed.

Citation

Tseng, M., Wiu, K., Chiu, A. S., Lim, M. K., & Tan, K. (2018). Service innovation in sustainable product service systems: improving performance under linguistic preferences. International Journal of Production Economics, 203, 414-425. https://doi.org/10.1016/j.ijpe.2018.07.020

• Journal Article Type: Article
• Acceptance Date: Jul 19, 2018
• Online Publication Date: Jul 20, 2018
• Publication Date: Sep 30, 2018
• Deposit Date: Oct 17, 2018
• Publicly Available Date: Jan 21, 2020
• Journal: International Journal of Production Economics
• Print ISSN: 0925-5273
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 203
• Pages: 414-425
• DOI: https://doi.org/10.1016/j.ijpe.2018.07.020
• Keywords: Service innovation; Sustainable product service systems; Fuzzy Delphi method; Fuzzy importance and performance analysis, analytical network process
• Public URL: https://nottingham-repository.worktribe.com/output/1173039
• Publisher URL: https://www.sciencedirect.com/science/article/pii/S0925527318302858