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The use and measurement of communication self-efficacy techniques in a UK undergraduate accounting course

Roberts, Martin; Shah, Neeta S.; Mali, Dafydd; Arquero, Jose L.; Joyce, John; Hassall, Trevor


Martin Roberts

Neeta S. Shah

Assistant Professor in Accounting

Jose L. Arquero

John Joyce

Trevor Hassall


This research contributes to helping educational establishments across the world develop self-efficacy techniques to improve communication skills within an accounting course design and other disciplines. This paper asks the research question: Does self-efficacy enhances accounting students’ communication ability? Previous research has identified the business community requiring accountants to display high levels of communication ability. However, despite many deliberate pedagogical interventions over the years, communication skills are lacking in graduating accounting students. This paper describes a new approach of deliberate self-efficacy interventions in one UK university’s undergraduate accounting curriculum to improve accounting students’ communication ability. In addition, a self-efficacy framework of Stone and Bailey [(2007). Team conflict self-efficacy and outcome expectancy of business students. Journal of Education for Business, 82(5), 258–266.] is developed to model communication self-efficacy, outcome expectancy and behavioral intentions of the students. The data consists of the results of 131 first-year accounting students, and this paper contributes by helping to pinpoint two self-efficacy techniques to improving students’ communication skills: ‘personal mastery’ and ‘mentor support’.


Roberts, M., Shah, N. S., Mali, D., Arquero, J. L., Joyce, J., & Hassall, T. (2022). The use and measurement of communication self-efficacy techniques in a UK undergraduate accounting course. Accounting Education, 1-29.

Journal Article Type Article
Acceptance Date Jul 23, 2022
Online Publication Date Sep 1, 2022
Publication Date Jan 1, 2022
Deposit Date Nov 29, 2022
Publicly Available Date Nov 29, 2022
Journal Accounting Education
Print ISSN 0963-9284
Electronic ISSN 1468-4489
Peer Reviewed Peer Reviewed
Pages 1-29
Keywords Education, Accounting
Public URL
Publisher URL


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